Frequently asked questions

How does Medical.watch work?
You'll get email alerts when HCPs mention your brands on social media. On our site, you can see analytics like sentiment, views and more.

Which brands and diseases do you cover?

We support all brands and diseases in oncology/hematology and neurology. Don't see your brand or disease? Just email us: hello@medical.watch.

​

Which medical congresses do you cover?

Medical.watch tracks oncology/hematology and neurology congresses including AAN, ASCO, ASH, EHA, ESMO and more. See the full list.

 

How do I change my brands and diseases?

Just tap Manage Preferences to change your brands and diseases.

 

Can I customize my email alerts?

Just tap Manage Preferences to change your email frequency to Weekly, Daily, Instant or Off. If you're on a Pro or Enterprise plan, you can customize by indication and region.

 

Do we have to give you a list of HCPs?

We automatically track all verified HCPs in your disease categories. No need to send a list.

 

How do you verify HCPs? Do you use the Twitter/X blue checkmarks?

We verify HCPs using our own review processes. We do not use verification processes from Twitter/X or other platforms.

 

Can I send you a list of target HCPs?

To see our coverage for your targets, please email your target list to hello@medical.watch. We'll get back to you in 24 hours.

 

Does your free trial require a credit card?

No credit card required. You can sign up for a Free Trial to our premium subscription plans without a credit card.

 

Is it easy to cancel?

Cancel anytime. Tap Manage Preferences, then tap Manage Billing to cancel your subscription.

 

Can I request a refund?

Please email us at hello@medical.watch to request a refund. When you cancel a subscription, your plan stays active through the end of your billing cycle.

​